Do we offer refunds if product is unsuitable?
Yes, we offer refunds for any reason up to 14 days after watch is purchased, providing the watch is unworn and still in its original condition, you can send it back to us and we will refund your payment minus the cost of postage.
If want to exchange my watch for another, Can I?
Yes, you may exchange your watch for another, the same conditions as a refund apply to this. You must return it within 7 days, unworn and in its original condition. You must also pay any difference in price for the exchange watch and £5.00 for return postage. You can pay by cash (please put cash inside the watch box, no loose coins) and by cheque (cheque must clear before we send out new watch) and postal order. You can alternatively call our order line 0115 9702111 and pay by credit/debit card over the phone.
My watch is faulty or damaged, what do I do?
If your watch arrived damaged or defective, please contact us on our customer service hotline (0115 9702111) to authorise the return and bring it to our awareness. We will then advise you of the address you need to return it to.
Are our watches genuine/authentic?
Yes all of our watches are 100% official and authentic Emporio Armani, D&G, Gucci etc.... merchandise.
Warranty booklet or card is not stamped, what does this mean?
We do not stamp warranty cards or booklets because we are not authorised retailers, this is due to the fact we sell watches on the Internet and at half the retail price which is against manufacturer retail policies, Emporio Armani or D&G will not allow us to stamp the booklets because warranty would be voided in most cases.
I have not received my watch yet, it says next day delivery?
If you purchase a watch Mon-Thursday before 1pm, you will receive it next day before 1pm and if you buy after 1pm Mon-Thursday, it will be dispatched next day and delivered the following day if using the Royal Mail SpecialDelivery service.
We do not work during weekends, so no watches will be dispatched until Monday if bought during this time, and you will receive your watch on Tuesday before 1pm.
If you buy on a Friday after 1pm, it will not be dispatched until Monday.
If you havn't received your watch next day if purchased Mon-Thurs before 1pm, this maybe down to human error or a delay in the post. Call us on 0115 9702111 so we can follow it up. Watches sent outside the U.K are sent using International Signed-For take 2 days for delivery in most cases, but could take anything up to 10 days.
Do you offer discount on watches?
We do not offer any discount on watches, as you will see they are already sold at half the retail value so offering any discount would cut into our minimal profit margins.
FAQ (Frequently Asked Questions) created on 18th December 2007 - updated 26th August 2010